Achieving Business Excellence

Achieving Business Excellence” is an interesting manifesto by John Spence .

John Spence “There is no single strategy that will carry your company forever—just ask my buddy Tom Peters, who wrote the fantastic book In Search of Excellence back in 1982, only to watch more than half of the companies he highlighted go out of business! Markets shift, consumer preferences change, new competitors appear, technology advances—and so must you. Even though I can recommend which of today’s popular strategies I believe deserve your attention, there is no guarantee that these same strategies will still be as relevant in 20 years. I think they will, but no one can see that far ahead. With all of that said, [these] are the six strategies on which all the great companies I studied were relentlessly focused.”

The Six Strategies

  • Vivid Vision : A clear and well-thought-out vision of what you are trying to create that is exceptionally well communicated to everyone involved.
  • Best People : Superior talents who are also masters of collaboration.
  • A Performance-Oriented Culture : One that demands flawless operational execution, encourages constant improvement and innovation, and completely refuses to tolerate mediocrity or lack of accountability.
  • Robust Communication : Open, honest, frank and courageous, both internally and externally.
  • A Sense of Urgency : The strong desire to get the important things done while never wasting time on the trivial.
  • Extreme Customer Focus : Owning the voice of the customer and delivering what customers consider truly valuable.

To be honest; they are dead on what I expect from a company… where I notice that still a lot of companies come short in some/a-lot of these points.


Credits to “Manager’s Toolbox” on the presentation.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s