“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” Charles Darwin
Former HP CEO Carly Fiorina talks about leadership & capability. An interesting part in the presentations is where she makes a good point that your company’s vision should form from customer satisfaction feedback. Revenue & costs are lagging behind. They tell you how well you did on certain decisions, but they cannot guide you towards changes for the future. In comparison, it’s the customers who will be able to guide you there. They are mostly unable to tell what they want, but they sure as hell know what they do not want!
Carly Fiorina explains that leadership is about three things: capability, collaboration and character. She stresses the importance of capability, which is about asking questions and listening to answers. It is also about celebrating new ideas and taking initiative to try new things. She insists that a continuous learning process is important to strengthen an entrepreneur’s capability.